Services:In this analysis we focus on services that are offered for other companies (B2B services) and which are usually in relation to a product. We do not restrict our definition of services to maintenance and customer service, but include services before, during and after the selling of a product. Examples of services are consulting, development of specific solutions, warranties, maintenance, maintenance contracts, pay-per-use services, repairs, spare parts, optimization of customer sites, etc.
Service excellence: Service Excellence means that services are offered to the customer in high quality, that the customer is more than satisfied with the solution and that the service is competitive. Service Excellence means also that processes and structures within the company support efficient and flexible provision of services and that all departments work together towards offering better services.
Information: Please answer the following questions with regard to your most important services in the B2B sector.